Privacy Policy

About this policy

This website, webbuiltstudio.com.au, is operated by Chappel Holdings Pty Ltd (ABN 95 665 830 302) trading as WebBuilt Studio. In this policy, "we", "us" and "our" refer to WebBuilt Studio. This policy explains what personal information we collect through the website, how we use it and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles.

Information we collect

We only collect personal information that you choose to give us. When you send an enquiry using our contact form, we collect:

• your name and email address
• your phone number, if you provide it
• your business or organisation name and current website address, if you provide them
• the type of help you're interested in and the details in your message.

You can browse this website without giving us any personal information. While you browse, Google Analytics collects general usage information that doesn't identify you, as described below.

How we use your information

We use the information you provide to respond to your enquiry, discuss your requirements, prepare a quote and, if you go ahead, provide our services. We don't sell your personal information, and we don't add you to a mailing list unless you ask us to.

How your information is stored

Enquiries submitted through the contact form are stored in this website's WordPress database. The website is hosted by VentraIP Australia. If we reply to you by email, your details will also be held in our email account.

Third-party services

This website uses a small number of services to operate:

• Website hosting: VentraIP Australia hosts the website and its data.
• Web fonts: the fonts used on this website are stored on and served from our own hosting, so viewing a page doesn't send your details to a font provider.
• Website analytics: we use Google Analytics 4 to understand how visitors use the website, such as pages viewed, general location (city level), device and browser type, and whether the enquiry form, phone, email or WhatsApp links were used. Google Analytics uses cookies, and the information is processed by Google, which may store it outside Australia. We don't use it to identify you personally, and we don't use Google's advertising or remarketing features. You can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout.
• WhatsApp: if you contact us through WhatsApp, your messages are handled by WhatsApp (Meta) under its own privacy policy.

This website does not use advertising or social media tracking. If that changes, we'll update this policy first.

Cookies

This website uses Google Analytics cookies to measure how the website is used, as described under Third-party services. WordPress may set essential cookies if you log in to the website's administration area, and your browser may store small amounts of data needed for the site to work properly. You can block or delete cookies in your browser settings.

Keeping your information secure

This website uses an encrypted (HTTPS) connection. We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. We keep enquiry details only for as long as we need them for the purposes described in this policy.

Accessing or correcting your information

You can ask us what personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below.

Questions and complaints

If you have a question or concern about how we've handled your personal information, please email hello@webbuiltstudio.com.au. We'll respond as soon as we reasonably can. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time, for example if we add new services to the website. The current version will always be available on this page.